Approach

Place Requests from Any Device 24/7

It doesn’t matter if you’re eating breakfast, breaking from a board meeting, or 30,000 miles in the air, clients have the ability to place requests for our corporate concierge services from their electronic device of choice anytime, seven days a week. Concierge requests can be placed via desktop, laptop, smartphone, live chat, email or wearable device. When overwhelmed with work, meetings, or travel, TimeSquared is here to take the burden off our clients’ shoulders anywhere, anytime.

2Do Gurus and TimeTravelers Make It Happen

Immediately after a request is securely entered in our system, the TimeSquared 2Do Gurus are ready to fulfill the task. 2Do Gurus are responsible for customer service, dispatching TimeTravelers, tracking requests, generating reports, invoicing and managing TimeLab, the proprietary TimeSquared concierge technology. TimeSquared 2Do Gurus acquaint themselves with each client’s personal preferences, likes, and needs, which enables them to become the picture of TimeSquared. Across the nation, errand runners at TimeSquared are known as TimeTravelers. These TimeTravelers are equipped with the right, secure technology so that when they hit the ground running, they are just a touch away.

TimeLab Proprietary Technology

TimeLab is proprietary state-of-the-art technology. TimeSquared is unparalleled within the concierge service industry. TimeSquared designed this unmatched, PCI compliant technology with the customer in mind.

Wealth of Knowledge — TimeSquared formulated and consistently updates a cache of exclusive vendor recommendations, which is refreshed in real time by TimeSquared team members around the country. The use of this repository enables TimeSquared to harness substantive proprietary knowledge in order to accommodate our clients’ needs.

Easy Order Entry and Tracking — TimeLab is accessible to customers so they can post requests immediately to their personal, confidential profile at the touch of a hand. TimeLab is connected with Google Maps’ look up, vendor ratings, and prior request search via dates and keywords, where all the details are stored in TimeLab for future reference during requests. It doesn’t matter where a client may be— direct access to request information, like a travel itinerary or a vendor’s contract, is readily available at their fingertips.

Extensive Profiling — TimeLab is enabled to store a series of confidential information tailored personally to each client. This information collected in TimeLab can range from a loved one’s birthday, to preferred hotels and restaurants, pet’s name and auto information, to grocery lists, home address, and even clients’ dry-cleaning preferences. TimeSquared’s concierge team is equipped with the essential tools in order to assist our clients with a better work/life balance in the blink of an eye.

Valuable Reporting — TimeLab offers flexibility in reporting and is customized to specific customers' accounting and reporting needs. The ROI calculator ensures employee productivity is on the rise, and that the service is consistently paying for itself.

Saving time, reducing stress and improving employee engagement and retention turn into major cost savings and productivity gains for employers, especially considering employees spend up to 2.5 hours of the workday on unavoidable personal tasks.

Custom Technology and Marketing Solutions

Each client's corporate culture and brand has unique ties to their success. TimeSquared honors that commitment by offering custom programs that may include the following (and more):

Wrapping the TimeLab technology to match the client's brand

Private labeling the program name

Designing custom logos

Creating unique marketing pieces

Hosting specialized marketing events (golf tournaments, wine tastings, pizza parties, etc.)

Providing and managing an e-commerce portal for the added convenience of clients’ employees

Negotiating discounts and offerings based on requests
from employees and selecting vendors that are convenient
to the employees' homes and work

Creating ad hoc reporting

Customizable feedback questionnaire