Place Requests from Any Device 24/7
Whether in a coffee shop, breaking from a board meeting or 30,000 miles up in the air, clients place requests for services from their device of choice any day or night, seven days a week. Requests can be placed via desktop, laptop, smartphone, live chat, email or wearable device. When buried with work, meetings or business travel, TimeSquared clients take the load off no matter where on earth they happen to be.
2Do Gurus and TimeTravelers Make It Happen
Once a request is made, the TimeSquared 2Do Gurus put the request to task. 2Do Gurus are responsible for customer service, dispatching TimeTravelers, tracking requests, generating reports, invoicing and managing TimeLab, the proprietary TimeSquared concierge technology. TimeSquared 2Do Gurus get to know clients’ personal preferences, likes, and needs and often become the face and voice of TimeSquared. TimeSquared runners across the nation are called TimeTravelers. They hit the ground running equipped with cell phones, so they are always just a touch away, and service is smooth.
TimeLab Proprietary Technology
TimeLab is proprietary state-of-the-art technology. There is no other concierge platform like it in the industry, and TimeSquared designed it with the customer in mind.
Wealth of Knowledge — TimeSquared maintains a repository of vendor recommendations that is updated in real time by team members across the U.S. This repository helps TimeSquared harness extensive proprietary knowledge to serve clients best.
Easy Order Entry and Tracking — Customers visit TimeLab, where it is easy to post requests directly to their confidential, personal profile. TimeLab is integrated with Google map look up, vendor ratings, date and keyword search for previous requests, and all details are maintained in the site to reference for future requests. So, when a customer needs access to a travel itinerary or a vendor’s contact info from their smartphone, that info is right at their fingertips.
Extensive Profiling — TimeLab houses a world of confidential information on each client. From the spouse's birthday, to favorite hotels and restaurants, pet's name and auto information, to grocery shopping lists, home address and how they like their dry cleaning handled, the TimeSquared team has the tools at their fingertips to assist clients with work/life balance in a snap.
Valuable Reporting — TimeLab offers flexibility in reporting and is customized to specific customers' accounting and reporting needs. The ROI calculator ensures employee productivity is on the rise, and that the service is consistently paying for itself.
Saving time, reducing stress and improving retention turn into major cost savings and productivity gains for employers, especially considering employees spend up to 2.5 hours of the work day on unavoidable personal tasks.
Custom Technology and Marketing Solutions
Each client's corporate culture and brand has unique ties to their success. TimeSquared honors that commitment by offering custom programs that may include the following (and more):
Wrapping the TimeLab technology to match the client's brand
Private labeling the program name
Designing custom logos
Creating unique marketing pieces
Hosting specialized marketing events (golf tournaments, wine tastings, pizza parties, etc.)
Providing and managing an e-commerce portal for the added convenience of clients’ employees
Negotiating discounts and offerings based on requests
from employees and selecting vendors that are convenient
to the employees' homes and work
Creating ad hoc reporting
Customizable feedback questionnaire