About
Andrea Arena, Founder
Andrea Arena, Founder

High Growth Companies Trend Toward Improving Employee Engagement

Changes in today’s workforce include a growing idea of a work-life balance. Due to increasing pressure and responsibility in the office, this issue is taking a turn on the front-page as a new “hot issue”. Employer downsizing leads to employees having to make up for the lost work by taking on the job responsibilities of multiple co-workers, along with their own. Inevitably, this consistent working double-time leaves minimal time to deal with responsibilities at home. This can lead to escalating stress at work, which, in turn, leaks into stress at home, leaving little to no time to enjoy family and hobbies. As a result, today’s corporations trend toward providing more corporate perks and work-family integration programs to improve productivity, increase morale and ultimately aid employee engagement, retention and attraction. As the number of millennials entering the workforce is growing exponentially, this new and improved work culture is essential. As for corporations, this robust and critical business technique has already been proven to set the standards among business culture and pays for itself through increased productivity, retention, and engagement.

Our Track Record Sets You Up For Success

Our Founder, Andrea Arena, started her first corporate-sponsored concierge company in 1991. Her company accomplished Inc. 500 status two years in a row and this wealth of knowledge and commitment to work-life integration place TimeSquared at the forefront of today’s corporate concierge industry. TimeSquared is the leading concierge company for the technology industry. Other enterprise experience spans insurance, legal, accounting, banking, cosmetics, pharmaceuticals, retail, advertising, healthcare, bio-tech, defense and much more. In 24 years, one philosophy hasn’t changed — superior service and exceptional technology combine to pattern the best foundation for success.

Our Approach >

High Touch and High Tech Set Us Apart

Most concierge companies solely rely on call center-based services; however, TimeSquared broadens these guidelines, which is exemplified with the highest percentage of errand-running requests in the industry. The services TimeSquared offers are what clients continually refer to as the most valuable service provided by their employer. Companies need an extra pair of feet on the ground to handle lengthy and necessary errands so employees can stay focused and engaged on work-based tasks during office hours. Learn more >

In addition to focusing on high-touch service, TimeSquared has built and implemented the most robust, secure technology in the industry. Input directly from clients over years of experience has led TimeSquared to respond with TimeLab, revolutionary technology that grants clients access to concierge and errand requests from any device 24/7. You asked, TimeSquared listened. Entering requests has never been easier, and TimeLab features a status update feature, which keeps clients in the know during every step of their request. Additionally, TimeLab offers live chat along with detailed personal profiles and rich analytics for record keeping. This innovative, PCI compliant, technology solution gives clients an optimal experience as they stay updated throughout this smooth process. See how it works >

Work-life balance tops respondents’ definition of career success, ahead of money, recognition and autonomy.

TimeSquared Searches the 4Corners for the Best People

Unmatched business relationships coincide with premier business practices. TimeSquared thoroughly recruits the most qualified and personable team members to ensure clients are pleased and secure business relationships.

Every new recruit at TimeSquared is vetted and has extensive experience in the hospitality and customer service industry. Employees at TimeSquared are top of the line and meticulously chosen based on prior work experience in service industries, educational level, and knowledge of the geographic surrounds in the service area. Each and every candidate at TimeSquared receives a detailed background/security check and personality assessment in order to guarantee their fit for the position.

TimeSquared’s newly recruited team members undergo thorough training before stepping foot onto the field to confirm they are aware and able of their responsibilities. TimeSquared knows that five-star service is crucial, and at TimeSquared, our team is duly committed to making our clients’ days happier and stress free. Learn more >

At 53.5 million and growing, Millennials make up the largest share of the US workforce as of Q1 2015. What is important to them in the workplace?